Refund Policy

Last updated: 29 October 2026.

Vechtron is a product of BlackFortz Capital Ltd ("we", "us", "our"), a company registered in England and Wales under company number 16153268, with registered office at Unit F Winston Business Park, Churchill Way, Chapeltown, Sheffield, England, S35 2PS. We offer subscription-based access to the Vechtron Fleet platform, hardware we resell, and professional services. This Refund Policy explains when you can get your money back and how to request it. It should be read alongside our Terms of Service and Privacy Policy.

1. Subscription plans

Monthly subscriptions

You may cancel at any time from Account → Billing in the Fleet app.
Cancellation takes effect at the end of the current billing period — you keep access until then.
We do not pro-rate refunds for partial months on monthly plans.

Annual subscriptions

If you cancel within 14 days of the initial purchase, you receive a full refund of the annual charge.
After 14 days, cancellation takes effect at the end of the current annual term and we do not refund the unused portion, except where required by local law.

Trials and free plan

The Free plan has no charge and no refund.
Paid trials, if offered, auto-convert to the chosen plan unless cancelled before the trial end date. No charge is made during the trial; cancellations during the trial incur no fee.

2. Involuntary charges

If a charge was made in error — duplicate billing, charge after cancellation, charge for an account you did not create — contact us at billing@vechtron.com within 60 days of the charge. We will investigate and, if confirmed, issue a full refund to the original payment method within 10 business days.

3. Devices and hardware

GPS trackers, OBD-II adapters, iButton readers and any other hardware we resell:

Unopened and in original packaging: full refund if returned within 14 days of delivery. You pay return shipping.
Opened but unused: 85% refund if returned within 14 days of delivery, provided no activation.
Activated or used: not refundable, but covered by a 12-month hardware warranty for manufacturing defects. We will repair or replace at our option.
Shipping and customs fees are non-refundable.

Request a return by emailing returns@vechtron.com with your order number.

4. Professional services

Installation, consulting, training and custom integration work:

Fully refundable until work begins.
Once work has begun, charges are pro-rated to time already spent. Any unused balance is refunded within 10 business days of written cancellation.

5. How to request a refund

Email billing@vechtron.com with:

Your account email.
The invoice number or payment ID.
A short description of why you are asking.

We reply within 2 business days and process approved refunds within 10 business days to the original payment method. Depending on your bank, it may take a further 3–5 business days to appear on your statement.

6. Chargebacks

We prefer to resolve payment disputes directly. If you file a chargeback with your bank or card issuer without contacting us first, we may suspend your account until the dispute is resolved. In most cases a quick email to billing@vechtron.com is faster than a chargeback.

7. Local law

This Refund Policy does not limit any statutory rights you have under consumer-protection laws in your country of residence (for example, the UK Consumer Rights Act 2015, the EU Consumer Rights Directive, or Nigeria's Federal Competition and Consumer Protection Act 2018). Where local law gives you more rights than this policy, those rights apply.

8. Contact

Billing and refunds: billing@vechtron.com
Returns: returns@vechtron.com
General support: support@vechtron.com